GMC APPROACH

We focus on superior performance while providing a service to consumers and maintaining our clients' standing in their respective communities. Our team of management staff and collectors are an extension of your business. We take your goals and produce unique, competitive solutions.

We look forward to helping you, contact us at [email protected]

Performance

• Our pricing structures and services align your interests with our outcomes
• We treat your business as a partner
• We develop a customized collections strategy for your business, accounts and/or type of project
• Ongoing collection agent training and monitoring ensure our high quality performance
• Our internal account collections benchmarking and auditing keeps us focused on success for your accounts

Compliance

• Ethics, integrity, protecting consumers, and client-brand protection are key GMC principles
• A comprehensive, enterprise-wide compliance management program guides our operations
• We have a designated Chief of Compliance to oversee the implementation and auditing of our compliance program
• Ongoing compliance training and monitoring of staff enables us to grow a culture that values and strives for a high standard of compliance achievement
• We abide by all applicable laws and regulations including, without limitation:
• Federal Debt Collections Practices Act (FDCPA)
• Fair Credit Reporting Act (FCRA)
• Telephone Consumer Protection Act (TCPA)
• Gramm-Leach-Bliley Act
• State laws and regulations governing debt collection practices
• UDAAP and Red Flag (Fraud)

Technology

• Account management platform
• Advanced call center phone system integrated with account management platform
• Online consumer payment portal
• Client audit portal
• Performance of collections tracking, benchmarking, auditing and reporting capability
• Data transfer and placement acknowledgement capability
• Payment and remittance system
• Skip tracing commercial databases and services
• Customized formatted reporting capabilities
• Call recordings and video for compliance and training